DashKeep Privacy Policy

1. Introduction

DashKeep ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. / Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Data Controller

DashKeep is the data controller responsible for your personal data. For any data protection matters, you may contact us at: / Email: dataprotection@dashkeep.io

3. Information We Collect

3.1 Waitlist Registration

When you join the DashKeep waitlist, we collect the following personal data: / - Email address / - Country of residence / This information is collected directly from you when you register for the waitlist.

3.2 Payment Information

Payment information (including payment method details) is collected and processed by our third-party payment processor, Polar. We do not store full payment card details on our servers. Please refer to Polar's Privacy Policy at https://polar.sh/legal/privacy for information on how they handle payment data.

3.3 Automatically Collected Information

We may collect limited technical information such as your IP address and browser type for security and analytics purposes. This is collected through standard website analytics tools and is processed in accordance with UK GDPR principles.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

4.1 Contract: Processing your email address to send order confirmations and invitations is necessary to perform our contract with you (providing waitlist access and services).
4.2 Legitimate Interest: We process limited technical data (IP address, browser information) for website security, fraud prevention, and service improvement.
4.3 Consent: If you opt in to receive marketing communications beyond order confirmations and invitations, we process your data based on your explicit consent.

5. How We Use Your Information

Your email address is used exclusively for:

5.1 Sending order confirmation following your waitlist pledge payment.
5.2 Sending your invitation when a place becomes available on the waitlist.
5.3 Communicating essential updates regarding your waitlist status or service changes.

We will not use your email address for marketing, promotional, or any other purpose without your explicit prior consent.

6. Data Retention

6.1 Waitlist Data Retention: We retain your email address and country information for as long as necessary to fill the waitlist, but no longer than 24 months from the date of registration.
6.2 Post-Expiry: After 24 months, your data will be permanently deleted unless you have accepted an invitation to use the DashKeep product, in which case your data will be retained in accordance with our product Privacy Policy.
6.3 Early Deletion: If you request deletion of your data before the 24-month period, we will comply within 30 days, subject to legal obligations.

7. Data Processors and Third Parties

7.1 Polar Payment Processor: Your payment pledge is processed by Polar. Polar acts as a data processor and receives your email address and country information. Polar's use of your data is governed by their Privacy Policy: https://polar.sh/legal/privacy
7.2 No Other Third Parties: We do not share your personal data with any other third parties for marketing, analytics, or any other purpose without your explicit consent.
7.3 Legal Requirements: We may disclose your data if required by law, court order, or to protect our legal rights.

8. International Data Transfers

Your data is processed and stored within the United Kingdom. If we transfer data outside the UK, we do so only where there is an adequacy decision from the ICO or appropriate safeguards are in place in accordance with UK GDPR.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

9.1 Right of Access

You have the right to request a copy of the personal data we hold about you. Submit requests to dataprotection@dashkeep.io. We will respond within 30 days.

9.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data.

9.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data, subject to certain exceptions (such as where we have a legal obligation to retain it). Please note that erasure during the waitlist period may result in removal from the waitlist.

9.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your data while we consider another request (such as a rectification request).

9.5 Right to Data Portability

You have the right to request your personal data in a structured, commonly-used, machine-readable format and to transmit it to another controller.

9.6 Right to Object

You have the right to object to processing of your data where we rely on legitimate interest as the legal basis.

9.7 Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects on you. All decisions regarding waitlist invitations are made manually.

10. Exercising Your Rights

To exercise any of the rights listed above, please submit a written request to: / Email: dataprotection@dashkeep.io / Please include sufficient detail for us to identify you and specify which right you are exercising. We will respond to all valid requests within 30 days. If your request is complex, we may extend this by two further months, of which we will notify you.

11. Complaints to the ICO

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your data protection rights. You can do so at: / Information Commissioner's Office / Wycliffe House / Water Lane / Wilmslow / Cheshire SK9 5AF / United Kingdom / Website: https://ico.org.uk/make-a-complaint/ / Phone: 0303 123 1113 / Please note that you may lodge a complaint at any time, but we would appreciate the opportunity to resolve your concerns directly first. Please contact us at dataprotection@dashkeep.io before escalating to the ICO.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such data immediately.

13. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

14. Cookies

Our website may use cookies to enhance your experience. These are typically session cookies that do not store personal identifiable information. For detailed information on the cookies we use, please refer to our Cookie Policy [insert link if applicable]. You can refuse cookies through your browser settings, though this may affect functionality.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services following any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically.

16. Contact Us

For questions about this Privacy Policy, requests to exercise your rights, or any other privacy concerns, please contact us at: / Email: dataprotection@dashkeep.io